Last Updated: April 2024

At Peachi, we strive to ensure that you are completely satisfied with your purchase. If you receive a damaged or faulty item, we are here to help you with returns and refunds.

1. Returns and Refunds

a. Eligibility: Returns and refunds are only accepted in the case of damage or faults. We do not accept returns for change of mind or incorrect product selection.

b. Refund or Replacement: If you receive a damaged or faulty item, we will provide a refund or replacement, subject to availability. Items must be sent back to us for inspection before the refund can be processed.

2. Lodging a Return

a. Contact Us: To initiate a return, please contact us at hello@peachinails.com. Please provide your order number, along with a brief description and a photo if available.

b. Approval Process: Our customer service team will review your request and, if approved, provide you with further instructions. If a return is necessary, we will send you a printable return label via email.

3. Return Shipping

a. Return Label: We will provide you with a prepaid return shipping label for your convenience. Please use this label to send the item(s) back to us.

b. Packaging: Please ensure that the item(s) are securely packaged to prevent any further damage during transit.

4. Inspection and Refund

a. Inspection: Once we receive the returned item(s), our team will inspect them to verify the damage or fault.

b. Refund Processing: If the return is approved, we will process the refund to your original method of payment within 30 business days.

5. Contact Us

If you have any questions or concerns about our Returns Policy, please don't hesitate to contact us at hello@peachinails.com. We are here to assist you.